Returns
We hope that you never need to return anything to us; however, should you need to we aim to make it as simple as possible. Before making a returns request we ask that you check our returns policy for full details.
To make a return and receive a refund, items must be unused, returned in the original packaging and in a re-saleable condition. We reserve the right to refuse or make a deduction if the product is not in a res-saleable condition. If you wish to return an item please continue to our returns login.
Request a return
Use our online returns portal to request a return. Once accepted you'll be notified to return your goods to us.
Purchase a shipping label
You are responsible for covering your shipping expenses for returns. It's recommended to opt for a tracked service for secure delivery.
Package your parcel
Opt for proper packaging to keep your items safe during shipment. Remember, we can only accept items that are re-salable upon receipt.
Drop it off
Deliver your parcel to your selected courier. After it arrives at our location, our returns department will proceed with the return process and refund your payment.
Request a return
Use our online returns portal to request a return. Once accepted you'll be notified to return your goods to us.
Purchase a shipping label
You are responsible for covering your shipping expenses for returns. It's recommended to opt for a tracked service for secure delivery.
Package your parcel
Opt for proper packaging to keep your items safe during shipment. Remember, we can only accept items that are re-salable upon receipt.
Drop it off
Deliver your parcel to your selected courier. After it arrives at our location, our returns department will proceed with the return process and refund your payment.
How long do I have to make a return?
Our returns policy, in addition to your statutory rights, entitles you to a refund within 14 days of receipt. This does not affect your statutory rights.
How long does it take to process my return?
Please allow 7-10 working days for your return to be fully processed from receipt.
How do I track my return?
You are responsible for paying for your shipping costs when making a return. Shipping costs are non-refundable. If you are returning your full order, the original shipping* costs will also be refunded.
If you are shipping an item over £50, we advise using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or goods damaged by the delivery company.
Once we’ve processed your return we will notify you via e-mail.
*Standard shipping costs only. Does not apply to any special services such as next day or pre 12pm.
Where can I find your returns policy?
Read our full returns policy here.
Still have questions?
Drop us an email or give us a call. We're here Mon-Fri 9-5